Contact Us
We're here to help you plan the journey of a lifetime
Visit Us
Our headquarters in Vancouver
123 Railway AvenueVancouver, BC V6B 1A1
Canada
Mon-Fri: 9AM-5PM PST
Send Us a Message
Have questions about our routes, packages, or services? We'd love to hear from you. Fill out the form below and one of our travel specialists will get back to you within 24 hours.
Frequently Asked Questions
We recommend comfortable, layered clothing suitable for varying weather conditions. Don't forget your camera, binoculars, and a sense of adventure! Check our detailed packing list in your booking confirmation.
Yes! All our journeys include gourmet meals prepared by our talented chefs using locally sourced ingredients. Special dietary requirements can be accommodated with advance notice.
Cancellations made 60+ days before departure receive a full refund. Between 30-59 days, 75% refund. Between 15-29 days, 50% refund. Less than 15 days, no refund. Travel insurance is recommended.
Yes! We offer special rates for groups of 10 or more. Group bookings also receive dedicated service and customizable experiences. Contact our group travel specialists for details.
Yes, our trains are wheelchair accessible. We have designated accessible seating and facilities. Please inform us of any accessibility needs when booking so we can ensure the best possible experience.
Our trains operate year-round and are equipped to handle various weather conditions. In rare cases of severe weather, we'll work with you to reschedule or provide alternative arrangements.